Privacy Policy

At So Sweet, we respect your privacy and comply with the New Zealand Privacy Act 2020 when dealing with personal information. This Privacy Policy explains what personal information we collect, how we use it, who it may be shared with, and how you can exercise your rights. 

What personal information do we collect?

We will only collect personal information that is necessary to deliver the goods and services you have requested. This may include: 

  • Your name 
  • Your contact details (telephone number, email address, postal/delivery address) 
  • Your organisation or school name (for fundraising purposes) 
  • Your billing and payment information 
  • Order history, including when you first contacted us and for what purpose 
  • Any personal opinions, feedback, or reviews you provide 
  • Computer or network / IP address 
  • Any information you provide to us at trade shows or events 

 

How do we collect your personal information? 

We may collect personal information when you: 

  • Place an order via our website (WooCommerce) 
  • Pay online via Stripe or by bank transfer/invoice 
  • Contact us by email, phone, or WhatsApp 
  • Sign up for fundraising or corporate orders 
  • Join our mailing lists or SMS updates 
  • Provide information at trade shows, events, or in person 
  • Submit a review, testimonial, or feedback form 
  • Use features such as our website chat system (if available) 


We may also collect information automatically when you visit our website (for example, through cookies and Google Analytics). 

Payment details

Payments made online are processed through Stripe. Stripe may collect details such as your credit or debit card number. This information is retained securely by Stripe and is not shared with So Sweet. Please see Stripe’s Privacy Policy for more information. 

If you pay by bank transfer or invoice, your details will be processed and stored in our finance system, Xero. 

Cookies and analytics

Cookies are small text files saved on your device. We may use cookies to personalise website content, improve your browsing experience, or for online advertising based on website behaviour. You can disable or clear cookies by changing the settings on your web browser. 

We use cookies and similar technologies to personalise content, improve website performance, and deliver relevant advertising. This may include tools from third-party providers such as Google, Meta (Facebook/Instagram), and LinkedIn. These tools allow us to understand how visitors interact with our website and to deliver digital marketing and remarketing campaigns. 

You can manage or disable cookies through your web browser settings. For more information on how these providers handle your data, see: 

How will my personal information be used?

We will use your personal information to: 

  • Provide services and products you have requested 
  • Communicate with you about your order, fundraising activity, or corporate enquiry 
  • Verify your identity if required 
  • Process and manage payments 
  • Manage our customer and organiser database (ActiveCampaign CRM) 
  • Send you updates, promotions, and marketing via email, SMS, or WhatsApp (through ActiveCampaign) 
  • Deliver digital marketing through search engines (Google) and social media platforms (Meta – Facebook/Instagram, LinkedIn) 
  • Create custom audiences and lookalike audiences on advertising platforms such as Meta and LinkedIn, by securely matching your contact details (e.g. email or phone) to deliver more relevant promotions 
  • Collect and publish reviews and testimonials (with your consent) 
  • Improve our services based on your feedback 
  • Protect and/or enforce our legal rights and interests, including defending any claim 
  • For any other purpose authorised by you or under the Privacy Act 2020 

How will my personal information be protected?

We will take reasonable steps to keep your personal information safe from loss, unauthorised access, disclosure, or misuse. 

We keep your personal information secure by storing it in password-protected systems (such as WooCommerce, ActiveCampaign, and Xero) and only allowing authorised staff to access it. 

Who will my personal information be shared with?

Your personal information may be shared with: 

  • WooCommerce – our online shop platform 
  • Stripe – to process payments securely 
  • Xero – our finance and accounting system 
  • ActiveCampaign – for email, SMS, WhatsApp, and CRM services 
  • Meta Platforms, Inc. – for Facebook and Instagram advertising 
  • Google – for analytics, search, and digital advertising 
  • Courier companies – to deliver your orders 
  • Website hosting and IT support providers 
  • Providers of chat support or customer review systems (if in use) 
  • Any person or organisation legally entitled to require us to supply your information (e.g. regulatory authorities) 

Some of these third-party suppliers may be based outside New Zealand. This means your personal information may be processed in a country that does not have the same level of privacy protection as New Zealand. 

How long will my personal information be kept for?  

We only keep your personal information for as long as it is needed for the purpose we collected it. After that, it will be securely deleted. 

  • Produce clients (bulk orders): If you stop ordering or engaging with So Sweet, we will delete your personal information after two years. 
  • Fundraising organisers and contacts: We will keep your details for up to two years after your last fundraising activity or contact with So Sweet. 
  • Marketing contacts: If you unsubscribe from marketing, we will remove you from mailing lists immediately. 
  • Inactive contacts: If you have not interacted with So Sweet in any way for two years, we will remove you from our database. 
  • Business contacts: If you are engaged with So Sweet, we will retain your details while we are working with you. Once the engagement ends, we will delete your details after two years. 
  • Deletion on request: You may ask us to delete your personal information at any time, and we will do so unless we are required by law to keep it (for example, financial records needed for tax compliance). 

Your rights

You have the right to: 

  • Request a copy of the personal information we hold about you 
  • Ask us to correct any information you believe is inaccurate 
  • Object to the use of your personal information for certain purposes (such as marketing) 


To exercise any of these rights, please contact us using the details below. We may charge a reasonable fee for providing copies of personal information or correcting information. 

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us: 

So Sweet Head Office & Packhouse 
259 Grove Bush–Woodlands Road, Invercargill 9872, New Zealand 

office@sosweet.co.nz 
+64 3 231 3073 

 

Last updated: 09/09/25